Distance Sales Agreement

This English translation is provided for convenience. In case of any discrepancy, the Turkish version of this text prevails.

1. Parties

SELLER

• Name / trade name: Yıldız Beyer Couture
• Address: Akşemsettin, Fevzipaşa Cd. No:139 Kat 1, 34083 Fatih/İstanbul
• Phone / WhatsApp: +905514384542
• Email: [email protected]

BUYER

The person who places an order on yildizbeyer.com and whose full name, delivery address, phone number and email address are entered in the order form. These details are included in the order summary and the order record.

2. Subject

This agreement sets out the rights and obligations of the parties, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the product that the BUYER orders electronically on the SELLER's website yildizbeyer.com, with the characteristics and sale price specified below.

3. Product, Price and Payment

• The name, model, size, quantity and sale price (taxes included) of the product are shown in the order summary before the order is completed, on the order confirmation page and on the Order Tracking page. This information forms an integral part of this agreement.
• Prices on the website are in Turkish Lira (TRY) and include VAT. Shipping within Türkiye and abroad is paid by the SELLER; no shipping fee is charged to the BUYER unless a separate delivery fee is shown in the order summary.
• Payment is made by credit or debit card through the secure payment page of the licensed payment institution iyzico, or by bank transfer to the account the SELLER provides. Card details are not seen or stored by the SELLER.
• If the BUYER chooses to pay in euros or US dollars, the TRY price is converted at the Central Bank of the Republic of Türkiye's foreign exchange selling rate at the time of the order, and the amount to be charged is shown to the BUYER before payment. Exchange differences, commissions and similar fees that the BUYER's card-issuing bank may apply are not the SELLER's responsibility.
• Instalments are offered only for payments in TRY; the number of instalments and any interest are shown on the payment page and are subject to the card-issuing bank's terms.
• For orders paid by bank transfer, the order may be cancelled if payment is not made within 3 days of the order.

4. Delivery

• The product is shipped by the SELLER's contracted carrier to the delivery address given in the order form. The carrier and tracking number are shown on the Order Tracking page once the product is shipped.
• The product is delivered within the period stated on the product page or in the order summary, counted from payment confirmation, and in any case within the legal maximum of 30 (thirty) days.
• For made-to-order products, the production time is communicated to the BUYER separately before the order is placed.
• The BUYER should check the package on delivery and have the courier record a report before accepting a damaged or opened package.
• For international shipments, customs duties, import taxes and similar charges in the destination country are paid by the BUYER.
• If the SELLER finds that it cannot supply or deliver the ordered product, it will inform the BUYER within 3 (three) days of becoming aware of this and refund the full amount collected within 14 (fourteen) days.

5. Right of Withdrawal

Except for the cases listed below, the BUYER may withdraw from this agreement within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty.

• Notice of withdrawal can be given before the period expires by email to [email protected], in writing via WhatsApp at 0551 438 45 42, or in writing to Akşemsettin, Fevzipaşa Cd. No:139 Kat 1, 34083 Fatih/İstanbul. Stating the order number is sufficient.
• Within 10 (ten) days of the withdrawal notice, the BUYER returns the product, together with its invoice and any accessories, via the contracted carrier specified by the SELLER. Return shipping with the contracted carrier is paid by the SELLER.
• Within 14 (fourteen) days of receiving the withdrawal notice, the SELLER refunds the product price and any delivery fee in a single payment to the payment method the BUYER used, without any cost to the BUYER. Payments made in a foreign currency are refunded in the foreign currency amount charged.
• The BUYER is responsible for any loss in value caused by use beyond trying the product on, such as removing tags, soiling or damage.

6. Products Without a Right of Withdrawal

Under Article 15(1)(ç) of the Distance Contracts Regulation, the right of withdrawal does not apply to products prepared according to the BUYER's requests or personal needs. This includes:

• products sewn or altered to the measurements provided by the BUYER,
• products made with design choices determined by the BUYER, such as model, fabric, lace, colour, sleeves, neckline or train length,
• ready-made products modified at the BUYER's request.

Whether a product will be made to order is clearly stated before the order, on the product page or in correspondence with the BUYER.

7. Defective Products

If the delivered product is defective, the BUYER may, under Article 11 of Law No. 6502, choose to withdraw from the agreement, request a price reduction in proportion to the defect, request free repair, or, where possible, request replacement with a non-defective equivalent. Defects can be reported to [email protected] or 0551 438 45 42. Claims relating to defective products are subject to a limitation period of 2 (two) years from delivery.

For made-to-order products, if a product made in accordance with the measurements provided by the BUYER does not fit because the measurements were provided incorrectly, this does not constitute a defect; in that case the parties will assess alteration options together.

8. General Provisions

• The BUYER confirms having read the Preliminary Information Form before completing the order and having been informed of the product's main characteristics, the sale price, payment and delivery terms and the right of withdrawal.
• The BUYER confirms that the information given in the order form is accurate and up to date. The SELLER is not responsible for delivery delays caused by an incorrect address or contact details.
• The agreement is concluded when the BUYER confirms the order electronically. For card payments, the order is not completed if the payment is not approved.
• If the card used for payment does not belong to the BUYER, or the bank reports unauthorised use of the card, the SELLER may cancel the order and refund the amount collected to the card used.
• Personal data is processed as described in the Privacy Notice (KVKK).

9. Dispute Resolution

For disputes arising from this agreement, the Consumer Arbitration Committees at the BUYER's place of residence or where the product was purchased have jurisdiction within the monetary limits announced each year by the Turkish Ministry of Trade, and the Consumer Courts have jurisdiction above those limits. Applications can also be made via e-Devlet through the Consumer Information System (TÜBİS).

10. Entry into Force

By ticking the confirmation box on the payment page before completing the order, the BUYER electronically declares having read and accepted all terms of this agreement. The agreement enters into force when the BUYER confirms the order. The agreement text and order details are kept by the SELLER and sent to the BUYER by email from [email protected] on request.